(Guided Intelligence Delivered Rapidly)
The Service Agentic AI Voice Platform for Guided Intelligence
Service AI Voice Agents that sound human and provide real-time guidance for resolving problems with greater productivity and compliance.
Empowering Service Organizations with Extraordinary Capabilities
GIDR is an Agentic AI Voice platform purpose-built to empower service teams and their customers with real-time guided intelligence.
Guided Interactions
Guided Instructions
Guided Insights
GIDR Agent Studio
Leading Enterprise Partnerships
Convert Static Unstructured Knowledge into Dynamic Guided Intelligence
GIDR curates and converts any static unstructured and structured service data across any sources into dynamic guided intelligence. GIDR’s AI agents deliver a range of interactive and intelligent guided capabilities including Q&A search, parts ID & inventory, resolution recommendations, check lists, step-by-step guidance, compliance verification, and more.
Agentic AI Voice for Field Service, Customer Service, and IT Support
Modernize service teams while improving service metrics. GIDR’s AI guidance provides game-changing productivity and compliance results at a fraction of current time and costs.
Reduce Truck Rolls
GIDR AI guides field technicians in real-time to troubleshoot and resolve problems without the need for a second visit or an escalation to a higher tier resource.
%
Fewer tech dispatches
potential monthly savings
Reduce Truck Rolls
GIDR AI guides field technicians in real-time to troubleshoot and resolve problems without the need for a second visit or an escalation to a higher tier resource.
%
Fewer tech dispatches
potential monthly savings
%
Fewer call center queries
potential monthly savings
Empower Your Call Centers
GIDR provides customer service agents with quick access to knowledge, improving their efficiency and reducing the average handle time (AHT).
Empower Your Call Centers
GIDR provides customer service agents with quick access to knowledge, improving their efficiency and reducing the average handle time (AHT).
%
Fewer call center queries
potential monthly savings
Eliminate Database Downtime
GIDR helps IT professionals quickly find solutions to technical issues, minimizing database downtime, and improving customer satisfaction.
%
Fewer follow-on tech dispatches
potential monthly savings
Eliminate Database Downtime
GIDR helps IT professionals quickly find solutions to technical issues, minimizing database downtime, and improving customer satisfaction.
%
Fewer follow-on tech dispatches
potential monthly savings
The GIDR.ai Platform Works Seamlessly within Enterprises
GIDR operates natively with any LLM, integrates within any enterprise workflow, and orchestrates within enterprise ecosystems.
Add Agentic AI Voice into Your ServiceNow Workflows
GIDR puts the “How in the NowTM” embedded into ServiceNow workflows. GIDR is the only service agentic AI voice partner for ServiceNow providing real-time guided intelligence for field service, customer service, and IT service.
Unleash the Power of LLMs
Create your own LLM powered app, make your content LLM ready, or orchestrate with the LLM of your choice.
Prioritizing Your Security
The security of data within the GIDR platform is of utmost importance, especially in the context of working with large language models (LLMs). Our comprehensive data security strategy is meticulously crafted to protect sensitive information against unauthorized access, disclosure, alteration, and destruction.
