Activate an Army of AI Agents to Empower your Service Teams
Customize your team of GIDR AI agents through human-like conversational voice to work individually or together enabling extraordinary abilities. Get answers and instructions in seconds, resolve problems faster, smarter, and with greater compliance.
GIDR is a Game Changer for Service Organizations
Agentic AI Voice Platform for Service
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A Team of AI Agents for Any Use Case
Explore GIDGETS
From Static Knowledge to Guided Intelligence
See How it Works
AI Guidance with Compliance
Learn About Security
Guidance with Compliance
GIDR’s provides an agentic and autonomous AI platform purpose built for service teams delivering intelligent guidance with context, through a verification process ensuring compliance with your service procedures, protocols, and best practices.
Convert Your Service Data into a Compliant Source
GIDR captures all your structured and unstructured service specific documents, manuals, procedures and protocols, in any language, knowledge base, videos, IoT data, historical and real-time cases and tickets, and more.
Unlock Relevant Service Data for Real-Time Contextual Guidance
GIDR learns from current and past service data along with expert tribal knowledge to verify contextual based recommendations and responses. GIDR then classifies the data in a patented (unique) modeling process to continuously update and optimize real-time results, making guidance accurate, contextual, and compliant.
Confirm Task Completion According to Your Terms
GIDR uses vision models to instantly validate components and processes against enterprise compliance standards terms. It then guides users’ interactions and step-by-step instructions; verifying steps and tasks are completed accurately while automatically creating an audit trail for transparency and accountability.
Build a Fleet of AI Agents in Minutes
Using GIDR’s AI Agent Design Studio, create and control new LLM capabilities within a no-code drag and drop environment. Drag AI Agents or “GIDGETS” to create or customize new personalized GIDRs with specific capabilities. A team of GIDGETS can work individually or together to execute service functions or tasks as part of an end-to-end workflow.
An Unlimited Library of AI Capabilities
Design and customize GIDR AI Agent’s skill set by selecting the GIDGETS that meet the needs for your use case or service organization.
Unlock Trending Insights from Complex Data
Monitor, measure, analyze, and visualize hidden top trends and sentiments with amazing ease and actions.
Scalability with Security for Any System
GIDR integrates securely and seamlessly with your data sources and service workflows as part of an embedded user experience delivering faster, smarter, and compliant resolutions.
Large Language Models (LLMs)
Enterprise Workflows
Trusted AI to Protect Your Data
GIDR’s delivers industry leading enterprise-grade security and governance that you can trust. Hosted on the Google Cloud Platform (GCP), GIDR is built from the ground up to protect your sensitive data.
Encryption
Data At Rest
All stored data is encrypted using state-of-the-art encryption standards. Managed services by GCP automatically encrypt data at rest ensuring the security of sensitive information against infrastructural breaches.
Data In Transit
We implement robust encryption protocols, like TLS (Transport Layer Security), to safeguard data. This protects data from being intercepted or tampered with during transmission.
Access Controls
Fine-Grained Access Permissions
Access to data, including that generated by or fed into LLMs, is rigorously controlled adhering to the principle of least privilege. This approach significantly reduces the risk of unauthorized data access or exposure.
Data Segregation
We ensure that sensitive data, particularly that used in conjunction with LLMs, is logically isolated within our cloud environment to prevent the unauthorized mingling or access of data across different client projects.
Compliance & Auditing
Regulatory Compliance
Our operations comply with applicable data security standards and regulatory mandates such as GDPR. Continuous compliance is achieved through regular security assessments and policy updates.
Audit Trails and Monitoring
Extensive monitoring and audit trails are maintained for all data access and activities to facilitate the early detection of potential security incidents. This includes monitoring access to and modifications of databases.
Data Management & Practices
Data Retention and Deletion
Defined policies govern the retention period of data and outline secure deletion practices for when data is no longer necessary. This aids in efficient data lifecycle management, ensuring compliance and minimizing potential data exposure risks.
Backup and Recovery
Encrypted backups are conducted regularly, stored across multiple geographic locations to mitigate data loss risks from various threats. These practices are complemented by routinely tested recovery procedures to ensure swift data restoration capabilities.